Privacy Policy

1. Information We Collect

a) Information You Provide

The only personal information we actively collect is your email address, which you voluntarily submit through our waitlist signup form. We do not collect your name, phone number, or payment details at this stage.

b) Automatically Collected Information (Analytics)

When you visit our Site, we may automatically collect certain technical and usage data through analytics tools, including:

• IP address (anonymised where possible)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Site
• Referring URL (the page you came from)
• General geographic location (country/city level)

This information is collected in aggregate and is used solely to understand how visitors interact with our Site and to improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To send you product updates, launch announcements, and relevant communications about RefGuard.
• To analyse Site traffic and usage patterns to improve our website.
• To respond to your inquiries or requests.
• To comply with legal obligations.

We do not use your personal data for automated decision-making or profiling.

3. Analytics Tools

We may use third-party analytics services such as Google Analytics to help us understand how users engage with the Site. These services may use cookies and similar tracking technologies to collect usage data. The data collected is anonymised and aggregated. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. Cookies

Our Site may use cookies and similar tracking technologies for analytics purposes. These are small data files stored on your device that help us understand Site usage. You can control or disable cookies through your browser settings. Note that disabling cookies may affect some functionality of the Site.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website or conducting our business (e.g., email delivery services, analytics providers), subject to confidentiality obligations.
• If required by law, regulation, or legal process (e.g., a court order or government request).
• In connection with a merger, acquisition, or sale of all or a portion of our assets, provided that the acquiring party agrees to honour this Privacy Policy.

6. Data Retention

We retain your email address for as long as you remain subscribed to our waitlist communications or until you request deletion. Analytics data is retained in aggregated, anonymised form and does not personally identify you.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data.
• Withdrawal of Consent: Unsubscribe from our emails at any time via the unsubscribe link in any email we send.
• Objection: Object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Links to Other Websites

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes signifies your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@refguard.co.